Updated October 1, 2026 · About a 5-minute read
Families often use “personal care home” or “assisted living” as general descriptions for residential settings that help with everyday needs. New York regulates Adult Care Facilities and several assisted-living designations. The facility’s profile may identify it as an Adult Home or Enriched Housing Program and may also show an Assisted Living Residence, Enhanced Assisted Living Residence, Special Needs Assisted Living Residence, or Assisted Living Program designation.
The words used in an advertisement or directory listing do not prove that a home is licensed. Before choosing care, verify the facility through New York’s official records and confirm that its license and approved services match the resident’s needs.
How New York classifies residential care
- Adult Home: An Adult Care Facility that provides long-term residential care, room, board, housekeeping, personal care, and supervision to adults who do not need continual nursing care.
- Enriched Housing Program: An Adult Care Facility model operating in community-integrated apartment settings with supportive services.
- Assisted Living Residence: An additional certification for an Adult Home or Enriched Housing Program that meets New York assisted-living requirements.
- Enhanced or Special Needs Assisted Living Residence: Additional certifications that permit specified aging-in-place services or specialized dementia care.
- Assisted Living Program: A Medicaid-funded service model available through approved Adult Care Facilities. Confirm both the facility license and program approval.
These descriptions are a starting point, not a care assessment. Ask the home to explain exactly which services it is licensed and staffed to provide for the prospective resident.
How to verify a New York home
Start with New York Health Profiles: Adult Care Facilities, the official state licensing or facility-information resource maintained by New York State Department of Health (NYSDOH).
- Search by the facility’s name, address, city, or license number.
- Confirm that the legal or licensed name and address match the home you are considering.
- Review the license type, current status, capacity, and any specialties, endorsements, qualifications, or service limitations shown.
- Open available inspection, survey, deficiency, complaint, or enforcement records. If records are not posted, ask the regulator how to request them.
- Ask the home to explain anything that appears missing, expired, inconsistent, or unresolved, and recheck the record close to move-in.
State databases can change and may not show every recent event immediately. Save or print the record you reviewed, and confirm material details directly with the regulator and the home before signing an agreement.
Questions to ask before choosing a home
- What exact New York license category does this home hold, and is the license active?
- Does the name and address on the state record match this location?
- Is the resident’s current and reasonably anticipated care within the home’s licensed scope?
- What is the licensed capacity, and how many residents currently live here?
- Who is on site overnight, and how are emergencies handled?
- How are medications managed, documented, and reviewed?
- Which services are included in the base price, and which cost extra?
- Can we review the residency agreement, resident-rights information, discharge policy, and complete fee schedule before signing?
- How does the home respond to falls, changes in condition, hospital visits, or a need for more care?
- May we see the most recent inspection or survey findings and the response to any deficiencies?
Visit in person when possible. Observe cleanliness, food, staff interaction, accessibility, noise, resident engagement, and whether the setting feels safe and respectful. A directory page, website, or telephone conversation cannot replace an in-person review.
Complaints, resident advocacy, and urgent concerns
NYSDOH’s Centralized Complaint Intake Program accepts Adult Care Facility and assisted-living complaints and lists the current complaint hotline. See the NYSDOH Adult Care Facilities and Assisted Living page for the current process and contact information.
The New York Long-Term Care Ombudsman Program provides independent resident advocacy and can help residents or families understand rights and work to resolve concerns in long-term-care settings.
Suspected abuse, neglect, or exploitation of a vulnerable adult should be reported through the appropriate state or local protective-services channel. If someone is in immediate danger or needs emergency help, call 911.
How to use this directory
PersonalCareHomes.net is an independent directory, not a placement agency, health care provider, licensing authority, or legal service. A listing does not mean that we verified, endorsed, or recommended the home. Information may come from public records or the provider and can become outdated.
Use the directory to identify possible homes, compare the information available, and use listed contact options. Then independently verify licensing, services, staffing, availability, pricing, and suitability before making a decision.
Browse personal care homes in New York or review our questions to ask when touring a personal care home.
Official New York sources
- NYSDOH Adult Care Facilities and Assisted Living
- New York Health Profiles: Adult Care Facilities
- NYSDOH resident resources
- NYSDOH Resident Advocacy Services Guide
- New York Long-Term Care Ombudsman Program
This guide is educational and is not medical or legal advice. Rules and facility information can change; use the official resources above for current information.