Last Updated: August 30, 2026
PersonalCareHomes.net (“PersonalCareHomes,” “we,” “us,” or “our”) operates the website located at https://personalcarehomes.net (the “Site”). We provide an online directory that helps families and other users find and contact small, residential personal care homes and related providers.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use the Site, submit an inquiry, create an account, claim or manage a listing, purchase a listing service, or otherwise communicate with us.
1. Information We Collect
We may collect the following categories of personal information.
Information you provide directly
When you contact us, submit an inquiry, create an account, claim a listing, submit or update a provider listing, purchase a service, or otherwise interact with the Site, you may provide:
Your name;
Email address;
Phone number;
City, ZIP code, or general location;
Information in messages or contact forms;
Information about care preferences or a provider inquiry;
Account username and password;
Provider, business, listing, and contact information;
Billing contact information; and
Other information you choose to provide.
Please do not submit medical records, diagnoses, Social Security numbers, insurance identification numbers, financial account numbers, or other sensitive personal information through the Site’s ordinary contact forms.
Information collected automatically
When you use the Site, we and our service providers may automatically collect information such as:
IP address;
Browser type and device information;
Pages viewed, links clicked, and referring website;
General location derived from your IP address;
Dates, times, and duration of visits;
Cookie and similar-technology information; and
Website performance, security, and error information.
Provider listing information
We may collect or display information about care homes and providers from the provider, publicly available sources, business directories, regulatory or licensing sources, or other sources we reasonably believe to be reliable. Providers may request corrections to their listing information by contacting us.
2. How We Use Information
We may use personal information to:
Operate, maintain, and improve the Site and its directory;
Respond to inquiries, requests, and support needs;
Send an inquiry to a home or provider you choose to contact;
Create and manage user accounts and provider listings;
Process listing claims, paid services, and related transactions;
Verify listing information and help prevent fraud, abuse, or security incidents;
Communicate about Site updates, transactions, account activity, or requested services;
Send marketing communications where permitted by law and subject to your communication preferences;
Analyze Site usage and improve content, functionality, and user experience;
Comply with legal obligations and enforce our Terms & Conditions; and
Protect the rights, safety, property, and security of PersonalCareHomes, users, providers, and others.
3. How We Share Information
We may share personal information as follows:
With providers you contact. When you submit a family inquiry or contact request, we may share the information you provide with the specific home or provider you selected so that it can respond to you.
With service providers. We may use service providers for website hosting, security, analytics, email delivery, customer support, payment processing, and similar business functions. They may process personal information only as needed to provide services to us.
With payment processors. Payments for paid listings or other services are processed by third-party payment processors. We do not store complete payment-card numbers on our servers.
For legal and safety reasons. We may disclose information when we believe disclosure is necessary to comply with law, respond to valid legal process, protect rights or safety, investigate suspected fraud or abuse, or enforce our agreements.
In a business transfer. Information may be transferred as part of a merger, financing, acquisition, sale of assets, reorganization, or similar transaction.
With your direction or consent. We may share information when you ask us to do so or otherwise consent.
We do not sell personal information for money. We do not knowingly sell or share personal information for cross-context behavioral advertising.
4. Cookies and Similar Technologies
We use cookies and similar technologies to operate the Site, remember user preferences, maintain account sessions, understand Site usage, protect against fraud and abuse, and improve performance.
You can adjust your browser settings to refuse or delete cookies. Some Site features may not function properly if cookies are disabled.
The Site may also include content, tools, or links operated by third parties. Those third parties may use their own cookies and tracking technologies under their own privacy policies.
5. Email and Text Communications
If you provide your contact information, we may send you transactional messages, responses to your inquiry, account notices, listing-related communications, and—where permitted—marketing messages.
You may opt out of marketing emails by using the unsubscribe link in the email or contacting us. Opting out of marketing messages does not stop necessary transactional, account, payment, or service-related communications.
We will obtain consent where required by law before sending marketing text messages. Message and data rates may apply.
6. Data Retention
We retain personal information for as long as reasonably necessary to operate the Site, provide services, resolve disputes, enforce agreements, meet legal or accounting obligations, and maintain security.
The appropriate retention period depends on the nature of the information and why we collected it. We may retain de-identified or aggregated information for a longer period.
7. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of personal information we hold about you. You may also have the right to opt out of certain processing, including the sale of personal information, targeted advertising, or certain profiling activities.
To submit a privacy request, contact us at info@personalcarehomes.net or through our Contact page at https://personalcarehomes.net/contact/. Please include enough information for us to verify your identity and process your request.
We may need to verify your identity before completing a request. We will respond within the timeframe required by applicable law. If we deny a request, you may appeal by replying to our decision email or contacting us at info@personalcarehomes.net with the subject line “Privacy Request Appeal.”
9. Children’s Privacy
The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Site, contact us so we can take appropriate action.
10. Third-Party Websites and Services
The Site may link to third-party websites, including provider websites, social-media platforms, maps, and payment processors. We are not responsible for the privacy, security, content, or practices of third parties. Please review their privacy policies before providing information to them.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last Updated” date. Your continued use of the Site after an update means you accept the revised Privacy Policy to the extent permitted by law.
12. Contact Us
For questions about this Privacy Policy or our privacy practices, contact:
PersonalCareHomes.net
info@personalcarehomes.net
San Antonio, Texas 78758
https://personalcarehomes.net/contact/